Payments & refund policy
GoldCore costs 25,000 EGP per year or 35,000 EGP once for a lifetime licence, per shop. Because every shop can use GoldCore free for 14 days first, you only pay once you're sure it fits your shop.
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How you pay
- We send you an invoice when you choose a plan. You can pay by bank transfer, InstaPay or another method we agree with you.
- Your plan is activated when payment is received; you get a confirmation by WhatsApp or email.
- Prices don't include hardware (printers, scales, computers), installation visits or payment-gateway fees.
Renewals
A yearly plan lasts 12 months. We remind you before it ends; nothing renews or is charged automatically. If you don't renew, we may pause access until you do — your data stays safe and is restored as soon as you renew. A lifetime licence never needs renewing.
Refunds
- Because you can try GoldCore free before paying, payments are generally not refundable once a plan is activated.
- If GoldCore doesn't work as described and we can't fix it within 14 days of your report, we refund the unused part of a yearly plan, or the full lifetime fee if this happens within 30 days of payment.
- If you were charged twice or by mistake, we refund the extra amount in full.
- Hardware bought from third parties follows their own return rules.
Cancelling
You can stop using GoldCore at any time; just tell us. Ask for an export of your data first if you'd like a copy. Your data is kept for 90 days after closing and then deleted, as described in our privacy policy.
To request a refund or ask about an invoice, contact us.